Privacy Policy

 

We understand that protecting your personal information is important. This Privacy Policy outlines our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us in offering our products and website to you (Services). This Privacy Policy applies to your use of this site regardless of how you access or use the site, including access via mobile devices or tablets. It describes how your personal data is collected, used, and shared when you visit the site or make a purchase on the site. We may update this Privacy Policy from time to time, for example, to reflect changes in our practices or for other operational, legal, or regulatory reasons.

In this Privacy Policy, we, us, or CuliStack and one of our related entities, as set out below, are meant. The following entity is responsible for collecting and processing your personal data in connection with your use of the site:

The information we collect

Personal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about a person who is identified or reasonably identifiable. The types of personal information we may collect about you include

• Your name
• Images of you, if you share them with us
• Your contact details, including email address, street address, and/or phone number
• Your credit card or payment details (via our external payment processor)
• Information you provide to us through customer surveys
• Details about products and services we have provided to you and/or inquired about, and our response to you;
• When you have agreed to the terms of our Outbound Marketing Program or made a purchase on our Site, the data of your shopping cart and/or products you have purchased from us;
• Your browser session and geolocation data, device and network information, statistics on page views and sessions, acquisition sources, search queries, and/or browsing behavior
• Information about your access to and use of our services, including through the use of internet cookies, your communication with our online services, the type of browser you use, the type of operating system you use, and the domain name of your internet service provider;
• Additional personal information you provide directly or indirectly to us through your use of our services, associated applications, related social media platforms, and/or accounts from which you allow us to collect information; and all other personal information requested by us and/or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We will collect and process personal information when we have a lawful basis. This includes collecting and processing personal information based on your consent, the performance of a contract with you, and/or our legitimate interests. We may collect, store, use, and disclose personal information for the following purposes

• to enable you to access and use our services, including facilitating the delivery and shipment of goods purchased through our site;
• to contact and communicate with you;
• for internal record keeping, administrative purposes, billing, and invoicing;
• to provide you with location-based services (such as radius searches and other content personalized based on your general location data)
• for analytics, market research, and business development, including operating and improving our Services, associated applications, and related social media platforms
• to run promotions and contests and/or offer you additional benefits for advertising and marketing, including sending you promotional information about our products and services and information about third parties we believe may be of interest to you
• to call or message you for targeted marketing and feedback purposes, if you have opted into the terms of our Outbound Marketing program;
• to comply with our legal obligations and to resolve any disputes; and for any other purpose for which the information was collected.

If you are a minor in the state or province where you live, you should not use our services or site. We do not knowingly collect personal data from individuals under the age of majority. If we discover that someone under this age has provided us with personal information, we will take steps to remove such information.

Your personal information will:

• be processed securely and in a way that protects against unauthorized or unlawful processing and against accidental loss, destruction, or damage;
• only be collected for the specific purposes we have identified in the "collection and use of personal information" clause above and personal information will not be further processed in a manner incompatible with the purposes we have identified;
• be kept up-to-date, where possible and within our control to do so (let us know if you want us to correct your personal information); and be stored in a form that allows us to identify you, but only as long as necessary to fulfill the purposes for which we collected it, including purposes to comply with legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, whether we can achieve those purposes by other means, and the applicable legal requirements.

Disclosure of personal information to third parties

We may disclose personal information to:

• external service providers to enable them to provide their services, including (without limitation) IT service providers, data storage providers, web hosting and servers, debt collection agencies, maintenance or troubleshooting providers, marketing or advertising providers, professional advisors, and payment system operators;
• Shopify, to operate the online store on our Site. You can read more about how Shopify uses your personal data here: https://www.shopify.com/legal/privacy;
• our employees, contractors, and/or related entities;
• our existing or potential agents or business partners;
• sponsors or promoters of promotions or contests that we organize;
• anyone to whom our company or our assets (or part thereof) are or (in good faith) may be transferred;
• credit information agencies, courts, tribunals, and regulatory authorities, in case you do not pay for goods or services we have provided to you;
• courts, tribunals, regulatory authorities, and law enforcement agencies, as required by law, in connection with ongoing or future legal proceedings, or to establish, exercise, or defend our legal rights; and
• third parties, including agents or subcontractors, who assist us in providing information, products, services, or direct marketing to you.

International disclosure: When we disclose your personal information to third parties mentioned above, these third parties may store, transfer, or access personal information abroad. Upon request, we can provide you with a list of the third parties we use to process your personal information.

Unless we ask for and receive your consent for an international disclosure of your personal information, we will only disclose your personal information to countries with laws that protect your personal information in a way that is essentially equivalent to the European privacy principles and/or we will take reasonable steps under the circumstances to require foreign recipients to protect your personal information.

Your rights and control over your personal information

Access, erasure, and data portability: You may have the right to request details of the personal information we hold about you, or to request that we erase the personal information we hold about you, or that we transfer this information to a third party.

Complaints: If you wish to file a complaint about how we have handled your personal information, please contact us using the details below and provide all details of the complaint. We will promptly investigate your complaint and respond to you in writing with the outcome of our investigation and the steps we will take to address your complaint. You also have the right to contact the relevant authority.

Correction: If you believe that information we hold about you is inaccurate, outdated, incomplete, irrelevant, or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be incorrect, incomplete, misleading, or outdated.

Information from third parties: If you are a third party providing personal information about someone else to us, you represent and warrant that you have that person's consent to provide their personal information to us.

Objecting to processing: You may have the right to object to the processing of your personal data based on our legitimate interests or the public interest. In that case, we must demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms in order to continue processing your personal information.

Restriction of processing: You may have the right to request that we restrict the processing of your personal data if (i) you are concerned about the accuracy of your personal data; (ii) you believe your personal data has been unlawfully processed; (iii) you need us to retain the personal data solely for the establishment, exercise, or defense of legal claims; or (iv) we are considering your objection to processing based on legitimate interests.

Unsubscribe: If you have previously consented to our use of your personal information for direct marketing purposes, you can change your mind at any time by contacting us using the details below. You can also unsubscribe from our email database or opt out of marketing communications by using the unsubscribe options provided in the communication.

Your choice: Please read this privacy policy carefully. If you provide us with personal information, you understand that we will collect, store, use, and disclose your personal information in accordance with this privacy policy. You are not required to provide personal information to us, but if you do not, it may affect your use of our services.

Storage and security

We are committed to ensuring that the personal information we collect is secure. To prevent unauthorized access or disclosure, we have established appropriate physical, electronic, and managerial procedures to safeguard and protect personal information from misuse, interference, loss, and unauthorized access, alteration, and disclosure.

We cannot guarantee the security of information transmitted to or through us via the Internet. The transfer and exchange of information is at your own risk. Although we take measures to prevent unauthorized disclosure of information, we cannot assure you that the personal information we collect will not be disclosed in a manner inconsistent with this privacy policy.

Cookies and web beacons

We may use cookies on our online services from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies themselves do not tell us your email address or other personally identifiable information. However, they do enable third parties, such as Google and Facebook, to display our ads on your social and online media feeds as part of our retargeting campaigns. If and when you choose to provide personal information to our online services, this information may be linked to the data stored in the cookie.

You can block cookies by activating the setting in your browser that allows you to refuse the placement of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not have access to all or parts of our online services.

We may occasionally use web beacons on our website. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor visitor behavior and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count users visiting a web page or to deliver a cookie to the browser of a visitor viewing the page.

We may use Google Analytics to collect and process data. To learn how Google uses data when you use third-party websites or applications, you can consult www.google.com/policies/privacy/partners/ or another URL that Google may use from time to time. 

Links to other websites

Our services may contain links to other websites. We have no control over those websites and are not responsible for the protection and privacy of personal information you provide while visiting those websites. These websites are not covered by this Privacy Policy.

Advertising-related third parties

In terms of third parties, we use Shopify to power the online store on our site. You can read more here about how Shopify uses your personal data: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site - you can read more here about how Google uses your personal data: https://www.google.com/intl/en/policies/privacy/.

You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Advertising dishes

For more information on how targeted advertising works, you can visit the educational page of the Network Advertising Initiative ("NAI") at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising via the links below: 

Facebook: https://www.facebook.com/settings/?tab=ads  

Google: https://www.google.com/settings/ads/anonymous  

Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. Please note that we do not change the data collection and usage practices of our Site when we see a Do Not Track signal from your browser.

SMS Advertising

By signing up via SMS, you agree to receive recurring automated marketing messages and cart reminders from CuliStack at the provided phone number. Consent is not a condition of purchase. Reply STOP to unsubscribe. Message frequency varies. Message and data rates may apply. View Privacy Policy & ToS

How to stop receiving communication from us

To stop receiving email correspondence from us, click the unsubscribe link in the email communication.

To stop receiving SMS communications from us, reply to any SMS with the word "STOP".

To remove your data from our marketing and communication databases, send an email to the data protection officer mentioned in point 3 above.

Changes

We may, at any time and at our sole discretion, change this privacy policy. We will notify you if we change this privacy policy by contacting you through the contact details you have provided to us. A changed privacy policy takes effect as soon as we have informed you of the change.

Data Protection Officer and contact

In countries where we are legally required to do so, we have appointed data protection officers to oversee the protection of your personal data. If you have questions about this Privacy Notice or about data protection in general, you can contact the data protection officer responsible for your country at any time. Details about the relevant data protection are:

Email privacy officer: support@culistack.com

For questions or notifications, you can contact the privacy officers mentioned above.